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Aviation

When passengers ask AI which airline to fly, is it yours?

See when your airline is recommended for the routes you fly, who is suggested instead, and whether AI answers get your fares, baggage rules and connections right.

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Example answer

  • ChatGPT
  • United Kingdom

Which airline is best for a long-haul economy flight from London to Singapore?

For economy from London to Singapore, these airlines are well regarded:

  1. Corvia Airways direct flights and well-reviewed seats. [1]
  2. Altair Air competitive fares with one short connection. [2]
  3. Your airline generous baggage allowance, but a longer layover. [3]Named 3rd, after two competitors
  4. Boreal Air low fares, limited onboard service. [2]

Sources:[1] seat-reviews.example[2] airline-rankings.example[3] yourairline.example

Mentioned
Yes, 3rd of 4
Recommended first
Corvia Airways
Your citations
1 of 3 sources

Illustrative example. Brands and sources are fictional.

What your buyers ask AI

Example prompts. You choose the ones MentionSight tracks.

  1. Research

    • Which airlines fly direct from London to Bangkok?
    • When is the best time to book flights to Tokyo?

  2. Compare

    • Which airline has the most legroom in long-haul economy?
    • Is a stopover in Istanbul or Dubai better for flights to Asia?

  3. Decide

    • What baggage allowance does [your airline] include on its lightest fare?
    • How does [your airline] handle delays and refunds?

Where the answers come from

Types of sources AI answers can draw on in this category.

Flight and seat reviews
Cabin, seat and service reviews by route and aircraft.
Rankings and awards coverage
Annual lists and the articles that summarize them.
Travel news
New routes, strikes, disruptions and incidents.
Forums and frequent-flyer communities
Detailed first-hand trip reports and loyalty advice.
Your fare and baggage pages
Fare families, allowances and policies, if they are easy to quote.

What AI can get wrong

  • Wrong baggage and fare rules

    When fare families or allowances change, answers can keep quoting the old ones.

  • Old disruption coverage

    A strike or incident from years ago can still color how answers describe you.

  • Routes that changed

    Discontinued routes can still be recommended, and new ones left out.

What to track

Personas

  • Leisure travelers

    Price, baggage, seat comfort.

  • Business travelers

    Schedules, lounges, flexible fares.

  • Families

    Seating together, child policies, baggage.

  • Frequent flyers

    Alliances, status and upgrades.

Competitors
Airlines on the same routes and alliances, low-cost carriers, and the hubs that compete for connecting passengers.
Markets
The origin markets you sell in. Answers about the same route can differ by country.

Questions

Can we track specific routes?
Yes. Prompts can name the routes and city pairs you care about, so you see visibility route by route.
Do AI answers quote our baggage rules correctly?
That is one of the first things teams check. MentionSight shows what answers say and which sources they cite, so you can see when they’re wrong and fix the source.
Can you track passengers in different countries?
Yes. Prompts run country by country in the local language, so you see how the same route is answered in each origin market.
Will this improve our ranking in AI answers?
MentionSight measures; it doesn’t guarantee a ranking. It shows where you stand and which sources and pages are worth working on.

Try it with your own prompts.

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